Real Closet Experiences with EasyClosets.com

See what our customers have to say...


This sampling of stories are actual unsolicited letters sent by EasyClosets.com customers.
Click on the map below to see stories from each state. (View All)


MY CLOSET. MY STORY.
This sampling of stories are actual unsolicited letters sent by EasyClosets.com customers regarding their closet installation experience. EasyClosets.com offers no incentives for customer stories.

Stories From Maryland:
(EasyClosets.com offers no incentives for customer stories)
Sharon D., Hughesville, MD
Hi Easy Closets, After years of researching and trying to determine what type of closet I wanted, how I wanted it laid out and where to get it, I finally found EasyClosets. The design process was so simple when creating the design on the website and making changes/alterations to the design was a breeze. I had the closet layout that I wanted and couldn't wait for the packages to arrive. Arrival was just a few short days after I ordered the closet and the installation was easy. The way that the boxes were labeled and packaged was incredible. You can tell just from the packaging alone that your company takes pride in it's product and wants to ensure that it arrives to the client in perfect shape. I think it took me longer to take the old wire shelves down, patch the holes and paint the closet then it did to install the new closet. I absolutely love my new closet and only wish that I can get a really good picture to send you. Unfortunately, they way that the closet is laid out makes it difficult to take a good picture but proves, in the end, that creating and having an EasyClosets design can happen to any type of size or shaped closet. No problem!! Hope you enjoy the pictures and once again - absolutely awesome product that I'd recommend to everyone!! Sharon

Customer Photos:
      
John S., Millersville, MD
I recently received and installed one of your closet systems in my master bedroom walk-in. Invoice # 32489551724232. My wife and I enjoyed using your online tool to create the design and found the tool easy to use and effective. We also called in to speak to a design specialist to make sure we made the right decisions. This was a good idea as the feedback we received produces a profoundly better design. My wife was particularly pleased with this area of support. The boxes arrived three days later, even though we bought the materials on a Saturday. We could not believe how fast they were received! I followed the directions and performed a complete inventory, and must admit to being surprised to find the entire inventory was both present and accurate. The installation was completed yesterday in about 9 hours, and while I was apprehensive at first, I soon found confidence from the accuracy of the directions and the simple yet thorough way they explained the requirements. During the installation I had occasion to call in twice to seek verification that my interpretation of the instructions was valid. On both calls I had the fortune to speak to Tom. Tom was able to quickly interpret my questions and answer them perfectly, in a way I could clearly understand. My experience in working with your organization was positive in every possible measure. I am completely impressed!!
Caroll E., White Hall, MD
I installed our bedroom, linen, and entry hall closets. We couldn't be more pleased with the results. The installation was a breeze because each closet came with it's own set of instructions. The packaging also made it very easy to sort out the right parts for the correct closet. The hardest part of the job is removing the existing hardware, and painting the closet. A very pleased customer!
Stephen S., Rockville, MD
Wonderful to work with. Very professional. I've had my closets for 2 years now and I am very happy with them. It was very easy to work with their design folks online and install the closets myself. The hardest thing that I had to do myself was prep the closets for when easy closets arrived. PS. I requested some additional hardware for one of my designs and the young gentlemen on the other line gave them to me free of charge. It is nice to see that I have a partner in easy closets for future years to come. A+
Teresa M., Callaway, MD
We got our Closet in just 2 days. My husband installed it in less than 4 hours. It more than doubles the room in the closet. I am so glad we got it. One - easy to order, and plan out your closet, two - a company you can trust and three - I love the product and will use it for the rest of my house as I do each room. We did the master bedroom closet first so it was a big project. Good luck to all you closet organizers out there. The 'M' Family of Maryland
Robin S., Gaithersburg, MD
I love the closet system for our laundry area. My husband put it together in a day and said it went together very easily. He was very impressed with the quality and he's picky. I wish I had taken before photos. It was a disorganized mess. Now I love to do laundry. Tracey, the designer I worked with on my design, was very helpful! I hope you enjoy the pictures I have included, thank you!
Amy R., Easton, MD
Thank you, Thank you. I am so grateful to have found your website and ordered an "Easy Closet". My husband worked about half a day, and the closet was finished. I asked him if he thought it went smoothly and he said it was the quickest project he has done in a long time. I love the new closet so much that I turn the light on in the closet and just stand to admire it. I am planning on do several other closets in my house in the future and I will return to the website to order.
Marcia M., Huntingtown, MD
I am recommending your company to anyone who has need of closet organization. Once I got the hang of it, the closet designing was easy to do. I verified my plans with my contractor and placed my order. Then you had a question about the design and emailed me to call Roz, which I did. She was so very pleasant and took a personal interest in my little project. I couldn't believe this personal touch. You could have just as easily sent exactly what I ordered and said it was on me, but you didn't do that. And on top of it all, you gave me a 10% discount, free shipping, and it arrived within a couple of days. Overall, my experience with your company was excellent. Thank you very much. My closet is not complete yet, but I can take photos when it is to send along to you also. Again, thank you. Marcia
LuAnn and Jesse T., Rock Hall, MD
want to thank EasyClosets for resolving our 'huge' lack of storage/closet space in our small ranch home. After relocating and undergoing a major renovation 4 years ago, we knew that lack of closet/storage space would always be an issue. Recently, my husband suggested we convert the smallest of 3 bedrooms into a walk-in closet. Needless to say, this option would require significant construction and reduce our bedrooms for visiting family/friends. Since we were in disagreement he challenged me to come up with another solution. That is when I found EasyClosets! I redesigned our existing 4 closets on-line, placed the order and received them in 2 days. Since installation was more than I wanted to tackle, our Contractor had all 4 closets installed within a few hours! The EasyCloset systems are absolutely perfect and resolved our problem with little expense and no major construction. We now actually have room to spare! THANK YOU EasyClosets for resolving a long standing storage dilemma!!! Louann & Jesse T., Rock Hall, MD
Stephanie and Kyle G, Lexington Park, MD
Good Morning, My husband and I ordered a custom closet from your company on a Monday. We had it at our door on Wednesday! Fantastic! Delivery was so fast, we were quite impressed. He had the closet taken out of the boxes and assembled by thursday afternoon. It was absolutely so easy to assemble and the closet is of good quality. Now we are so much more organized and happy with Easy Closets!! Thank you for a great storage solution! Oh and we loved the online virtual designer. It really helped visualize exactly what we were going to get. Stephanie and Kyle G
Bruce L., Bethesda, MD
5 Stars! AMAZING! Incredible value and quality. Easy to install. I miss measured one side. No problem. EC hooked me with two new shelves for FREE!
Shannon E., Boonsboro, MD
Thank you so much for providing such a high quality product. I used EasyClosets.com for our Master walk-in closet and most recently our kitchen pantry. The quality is superb, assembly is simple, and the overall customer service is excellent. Your website is user-friendly, the instructions were easy to follow and nicely designed, and the end-product is something I'm proud to have in my home. I could not be more pleased. If you're considering a new closet, you've come to the right place and will not be disappointed!
Sandra S., Gaithersburg, MD
My husband and are 100% satisfied with your product. We buy a lot online and try to do basic home-improvement projects ourselves. However, we still felt a little nervous about ordering and installing a full walk-in closet system, but based on the customer reviews you had posted I thought it was worth a try. At every point in the process your company truly delivered. First of all, after designing our closet with your system I went to three other sites and did the same to compare prices. Your site had the easiest to use design system BY FAR. Your prices were at least 30% lower than the nearest competitor. I decided to go with your company and called to place the order. The sales rep was very nice and reviewed my plans. She immediately pointed out two small changes I could make which would make the closets a little more flexible. Nice! I ordered the system on a holiday weekend and was shocked to find it at my home the following Tuesday. I don't know how you got it here so fast! There were a lot of boxes, but that is because you took the time to pack every single piece carefully. We didn't have any damaged pieces and we didn't have any missing pieces. That was also impressive considering we were dealing with more than 20 boxes. The amount of materials was intimidating, but I sat down to read the directions and by just taking the time to review the areas specific to our closet two times, I felt I had the "hang" of the process. My husband and I installed a walk-in-in closet system which covered three walls and included shelves, drawers and hanging baskets in a single weekend. This time included time we had to take to use shims to account for one wall being slanted. The process moved very quickly and smoothly. The clarity of the directions rivaled any other set we have dealt with (we have bought a lot self-assembly furniture over our lifetimes). I also noticed how much more accurate your pre-drilled holes were from other self-assembly companies. I never had to force or wrestle with pieces to get them to fit together. It was a real eye-opener in terms of how much smoother an assembly process can be when you are dealing with a top quality product. We are so happy we discovered your company and will be calling you for all our future closet needs. We have also recommended you to family and friends. Thank you for providing a quality product at a fair price with a great customer service staff. Sincerely, Sandra S.
Betsy S., Germantown, MD
My husband and I recently purchased a system for our walk in closet, and we wanted to let you know how happy we are with it. Your website was a pleasure to use, I enjoyed playing with the options that are available. Debbie Kos did a professional design for us that we used with minor modifications, and she took full advantage of our available space. It looks great! The ordering was easy, the shipping was prompt, and we were happily surprised with the ease of installation. We had one part that was slightly damaged, and it was replaced the next day, with no trouble on our part. The only suggestion I would make is that it would be helpful on the plans if it were more clearly marked where the cam shelves should be put when they are in the middle of the vertical pieces and not at the top or bottom. From the plans we could get a rough idea of where they should go, but it was hard to tell exactly. Overall we are extremely pleased with our experience with EasyClosets. I just wish I had more walk in closets to design! We hope to work with you again in the future. Thank you so much! Betsy S.
Patti T., Ellicott City, MD
We wanted to say how pleased we are with our new closets. The units are beautiful! Thank you again to the representative who assisted me on the phone yesterday. He could not have been more pleasant!! The replacement parts arrived today as promised and are PERFECT. Thank you again for helping us get organized. Patti
Pat S., Columbia, MD
EasyClosets has been one of the best companies I have worked with. From the very beginning, until all the closets were finished in my home, they have been awesome. And we love our closets. Thanks.
Judith F., Riva, MD
Just wanted you to know that we love our new Easy Closet. It was not hard to install and it looks great. Thanks for your help! Judy