Real Closet Experiences with EasyClosets.com

See what our customers have to say...


This sampling of stories are actual unsolicited letters sent by EasyClosets.com customers.
Click on the map below to see stories from each state. (View All)


MY CLOSET. MY STORY.
This sampling of stories are actual unsolicited letters sent by EasyClosets.com customers regarding their closet installation experience. EasyClosets.com offers no incentives for customer stories.

Stories From North Carolina:
(EasyClosets.com offers no incentives for customer stories)
Sandy C., Bath, NC
I just wanted to share my wonderful new closet. I am so impressed by the quality of the material and the packaging was incredible. I have a new closet and it only took 3 days to complete the project. I am so glad I found your company otherwise I would still be stuck with a very frustrating closet situation. Thanks for everything.

Customer Photos:
      
Debra R., Kernersville, NC
I just wanted to take a moment to tell you how much we loved the closet. We started with the guest bedroom closet in the house. Ordering was simple and shipment was fast. The quality of the product and the ease of installation was the best part!!! Everything fit perfectly and looks impeccable. We've already been working on designing our master bedroom closet and have recommended you to so many people. Thanks for everything!!!
Al S., Etowah, NC
Wow, what great service. Order processed and delivered within 3 business days. The included instructions were spot on. All items were present and the instructions were very easy to understand and follow. What a pleasant experience. One closet down; two to go!
Pete G., Raleigh, NC
WOW, Just amazing, thats all I could say after completeing the install of the closet in my sons bedroom. I ordered the components on Monday they all arrived on Thursday(15 Boxes). They were all in great shape and the order was complete. During the install, I kept saying to myself, "this can't be this easy and without any problems." Much to my suprise everthing fit and the quality is superb. I thought about taking the doors off the closet, it looks so good and functional that I hate to hide it behind closed doors. My son says I'm the best dad in the world because he has "the neatest closet ever". I have four more closets on my to do list, I can't wait. Talk to you soon.
Carol P., Charlotte, NC
Wonderful closets, very easy to install and great customer service! Carol P. Charlotte, NC
Robert K., High Point, NC
FAST and FRIENDLY. That would be my description if someone were to ask about my experience with EasyClosets.com. I designed my Master Closet system with the online tool but when I called in to order the system the rep took time to discuss the design with me and we made several tweaks that really made the closet system that much better. I had one shelf that was damaged and they overnighted a replacement along with some other pieces I wanted to add at no charge. After seeing all the design possibilities of this product I have decided to also use them for a building TV hutch in my master bedroom, as I have been looking at conventional furniture hutches for several years now. This will allow me to build exactly what I want without having to hire a custom carpenter! If you are considering a purchase from a BIG BOX store I would highly recommend that you to consider Easy Closets. The product quality and level of customer service is remarkable.
Kevin B., Raleigh, NC
After much comparison shopping on the web, I decided to go with EasyClosets for a pantry upgrade project I had been promising my wife. The design and ordering process was very simple and painless and within 3 days of pushing the order button, all of the parts for my new pantry shelves arrived. Unfortunately, one of the boxes had been damaged in transit and some of the required screws and hardware had slipped out. To make matters worse, I discovered that I had mis-measured slightly and thought I was going to have to purchase at least 3 additional shelves to fix my mistake. I called EasyClosets customer service and spoke with Tom V. He quickly took care of the missing hardware problem and when I asked him for advice about my measuring problem, offered to send me the 3 new shelves I needed to correct my own mistake. That is customer service! EasyClosets will get my repeat business and my hearty recommendation to friends.
Alex W, Raleigh, NC
Hello William (and all), I just wanted to follow up on this email and my recent experience with Easy Closets. I have to say I am thoroughly delighted with your service. Being a Service Manager for a company based out of MA, I know the customer experience and from dealing with Easy Closets, you are great. I installed our sons new closet last night and aside from dropping a piece on my foot, it is excellent. If the order hadn't been intercepted as you did, it might not have gone quite as planned, although it looked sensible on your website planner. Roz was a delight to deal with and gave some good suggestions, which we actually used although I did tweak a dimension on the width. Thank you Roz. We're already planning on doing our last remaining closet within the next couple of months and will whole-heartedly recommend you to anyone we know that is considering installing a closet system. Thanks so much and you're a pleasure to deal with as a company. Regards to you all. Alex W.
Monique W., Raleigh, NC
My daughter loves clothes and has so many that the wire shelving in her closet pulled out of the wall leaving holes as large as apples! I pulled the remaining wire shelves out which made even more large holes in the walls so I spent three days spackling and sanding so I could paint the walls, ceiling and trim. When I finished, the closet looked brand new. Just when I put the paints away, UPS pulled up with boxes of closet components. Within two evenings, my husband and I installed our daughter's new closet. She loves it and has so much more room for her things. She especially likes the drawers that extend fully and her slick belt holder that pulls out for easy access. Thank you for delivering on every claim EasyClosets makes. I highly recommend your product. We are ready to order my son's new EasyCloset. I guess I need to get the paint back out! Monique W. Raleigh, NC

Customer Photos:
          
Stephen and Wanda L., Kings Mountain, NC
Good Morning Tracey, I wanted to let you know how extremely pleased we are with the closet system. (See attached pictures. Let me begin by saying the customer service we received from you and the company has been nothing short of extraordinary. We received the 16 boxes on Wednesday with no problems from the delivery. All boxes and their contents were intact and no damage. At first the installation process and instructions seemed overwhelming, but once we got the first bracket safely secured to the studs the rest of the process went smoothly. The instruction manual and design print out were very detailed and easy to follow. The quality of the materials is top notch and the price, compared to other closet systems, is very competitive. I feel for the money we received a great product. I also need to let you know that the two pieces at the top that tie the two walls together were almost a perfect fit. I ended up sanding one side a bit to get it to fit and the result looks great. I do believe the small sanding is a result of the walls in our house, nothing to do with your company. I feel the biggest compliment anyone can give would be a referral. I have told numerous individuals about your product and how wonderful the closet system functions and looks in our master bedroom. Thank you for your help and your great product. Stephen and Wanda L.
Patricia K., Arden, NC
My husband and I installed an EasyClosets organizing system, and we LOVE IT!!! All of our clothes fit in there, and we had two dressers and two chests in the bedroom before. Everything that was supposed to be sent to us was there, and the directions were excellent. It fit perfectly in the space. Thank you so much.
Greg J., Hillsborough, NC
Thanks Guys, you are terrific. Just talked with Tom to sort out an order and the response was much better than I imagined. This is my second order and I have been completely satisfied with the quality, timing, packaging, design tools and all parts of this unique on-line business. Thank you very much. I have and will continue to pass the word about EasyClosets.com.
Christina L., Charlotte, NC
We have recently purchased two Easy Closet solutions - one for our master bedroom closet and one for our daughter's room. Both of them turned out beautifully. We absolutely love them! The personalized instructions were very easy to follow. Every piece of the closet units were cut to the appropriate lengths and all wood, rods, and hardware were accurately counted and included in the shipment. We had researched many closet solutions by a wide variety of companies both online and at the big box hardware stores. We felt that Easy Closets offered a superior product at a very competitive price. The user friendly design software on the website was very easy to use and allowed us to create and visualize how our new closet would look upon completion. When I called to ask a question of one of the Easy Closet designers I received excellent advice and was impressed with his customer focused demeanor. Thank you for a wonderful product and staff!
Helen M., Shelby, NC
I just wanted to write to let you know how please I was with your closets and your service. I had custom closets installed in our previous home. When we moved, I found your website and made the decision to design and install our own custom closets. I was able to design 11 closets on your website and ordered them all at one time. I was a little anxious about ordering all 11 closets at one time but everything we needed arrived within several days of our order, in perfect condition. My husband and I got to work and have just completed installation of all the closets within a week. They were easy to install and they look wonderful. We are very pleased with everything and we are enjoying our beautiful closets. Our next project will be to design our pantry. Needless to say, I will be contacting you soon to begin the planning process.
Thank you for your wonderful service and company.
Jennifer A., East Bend, NC
Just to let your company know, I really do appreciate the excellent customer service at EasyClosets. My order arrived missing a finished end and with a damaged drawer. Hey, these things happen. I called customer service and was greeted by a very friendly and helpful person named Marcy. After pulling up my invoice she offered her apologies and immediately sent out what I needed. I received the order 2 days later. Unbeknownst to me, the drawer front also needed replacing. I called customer service again and got Michelle - who was equally friendly and helpful. I am expecting the drawer front in 2 days, but just had to let your company know - I really do appreciate the wonderful attitude of the people at EasyClosets. I will recommend this company to everyone I know. The product is exactly what I was expecting and the service was beyond reproach. Thanks so much for a great closet and great people!
James T., Beaufort, NC
This very positive feedback is with reference to our recent orders. We received all items in good order and have now completed installation. Our closets look great and fit perfectly. They have vastly exceeded our every expectation and we are completely satisfied. You offer a great product at a very reasonable price, and the instructions were quite easy to follow - even for someone like me with limited skills!! I want to personally thank "Scott" in your technical support section who gave us excellent personal attention and technical help during the process of deciding exactly what closet sections we needed. Please add my name to your long list of satisfied customers - your splendid reputation is WELL DESERVED.