See what our customers have to say...

This sampling of stories are actual unsolicited letters sent by customers.
Click on the map below to see stories from each state. (View All)

This sampling of stories are actual unsolicited letters sent by customers regarding their closet installation experience. offers no incentives for customer stories.

Stories From Connecticut:

( offers no incentives for customer stories)
Lisa M., Milford, CT
I just wanted to take a few minutes to let you know how impressed I am, not only with your product, but the service and support that goes along with it. I was skeptical at first because the price of your product is so much lower than the other closet organizer companies, coming in at about 1/3 of the "west coast state" closet company. The on-line design tool was fantastic. It was great to be able to completely customize the units to my needs without having to have a designer involved...of course it was nice to know you had designers available to assist if I had a snag, but that was not necessary in my case. Third, the shipping time lived up to your promise. Even having ordered over the Thanksgiving holiday, I received my closet in two business days. Several of the testimonials you post mention that the hardest part was moving the boxes from the garage to the second floor bedroom. This is certainly true, but you even tried to make that box was over 50 pounds. If I wasn't already convinced I had made a great choice in using your company, I was thoroughly impressed that every box was labeled with the contents, directions were clear and easy to follow, and a full print and inventory list was included. Even the hardware bags were marked as to what was in them! I've had my closet in for only about a week, and I've already recommended you to many people…
Jairo C., Ridgefield , CT
Easyclosets was well designed and easy to install. From design to installation, the reps I spoke to were both patient and very knowledgeable. I was won over by the support offered by Tom (ext 124). His suggestions were extremely helpful and sound. He is an asset to your organization. I will highly recommend easyclosets to my friends and neighbors. Regards, Jairo
Gary and Lisa, Norwich, CT
The best online company I have ever dealt with by far. We just rebuilt our entire home that was lost in a fire in May 2007 and the last few details are always the hardest. Easy Closets made the closet details a breeze. Most importantly is their customer service. In our case, they inadvertantly put the wrong style shelf in 1 out of 47 boxes that should have been a different style, so no big deal. When I called, they were 100% attentive to our problem, even gave us two options. There made it simple and easy to get replacements. Their people are very friendly and better yet the product is terrific quality. The shelf units are easy to put together, but make sure you first read the instructions throughly first. We highly recommend Easy Closets for your next organization project. Gary & Lisa, Norwich, CT
Robert S., Brookfield , CT
We were really impressed with the quality of your product and the ease of installation. My wife and I did a large walk-in closet in a weekend. Fit was perfect. Next project will be the garage using your system.
Mimi D., Middlefield, CT
I would like to thank you for the excellent customer service and quality product provided by your company. Tracey Santos and Tom Valerio were excellent, from start to finish (installation was so easy with Tom's help) and the closet parts were delivered within days. I have already recommended your company to friends. Once again thank you and I look forward to organizing my garage in the future. Sincerely, Mimi D.
Kent C, Darien, CT
I recently ordered a closet system from you and would like to congratulate you on what I feel to be a terrific system. Your installation instructions were very clear, and, on the whole, I am generally pleased with my system. I do have one regret, however. The brushed nickel closet rods mar very easily when hanging items - especially hangers from the dry cleaner. I do not recall reading anything on your website stating this may happen. The closet rods detract from an otherwise excellent system.
Dan R., Stamford, CT
You are one of the best companies I have ever seen. You have a great web site and design tools, and your service is incredible. I've ordered three closets and every time I have received the materials unbelievably fast, and the measurements are correct to the millimeter on every piece. I've told many people about you guys. I hope you have continued success because you deserve it. Thanks, Dan
Thomas F., Avon, CT
I recently finished an installation of Easy Closets. I must comment on the excellence of the product (the cut and fit of the product is remarkable and the hardware is of first quality) and the outstanding technical support offered by Scott, Tom and John. On a personal note, I am a retired 69 year old and had some doubts about my ability to complete a professional looking installation. I did so totally on my own (my wife was away and it was a surprise for her) with the constant advise of the technical staff. Kudos also to the the designer, Tracy. Thomas F.
Ken W., Cheshire, CT
I would like to send some feedback , about my experience with you company. In short I am a very happy customer , 1. You website works exactly like I would expect it to 2. Your customer service rep that handled my account was help full and competent. 3. You product was delivered exactly as you promised 4. I was able to install the closet systems with normal tools , and reasonable effort. 5. My wife and I are very happy with the quality and the finished result. If you are looking for customers , that are willing to create references , please include me , if you are looking for customers , to take part in focus groups , or test new products , please include me.
Douglas A., Cromwell, CT
Just wanted to let you know that the closet we ordered through was exactly what we were looking for. The online design tool made it easy to design a 15 x 14 foot closet. Everything was shipped with detailed descriptions of each box (33 boxes in total!!). While it took a full day to install, they look great! We had one drawer glide that was defective, but your customer support had a new one delivered in 2 days. Actually, everyone I spoke to from your company was courteous and professional; probably the best except for Disney personnel (sorry, but they are tough to beat). Keep up the great work!!
Roger D., Torrington, CT
The way you have organized your company is very impressive. Everything was nearly perfect - from the software we used to design our custom closet, the expert review by one of your people, the nearly immediate shipment, the instruction manual (totally personalized to our design components), the ease of installation to, finally, the accolades my wife gave ME(!) after it was done. Thanks. Job well done. Roger Dickinson I used the term "nearly" because two of the holes for the cam locks were not deep enough. I had to remove the cam lock, dig them out and subsequently marred the white surface on top. (Easyclosets warranties all materials shipped and has offered to replace the cam shelf!)
Karolyn P., Danbury, CT
I realized today that I am quick to complain when a product is unsatisfactory or service is not up to par, but I rarely take the time to recognize good products and services. So today I'd like to take a moment to thank everyone at for a job well done. I'll admit that I was a little nervous spending so much money over the Internet for a product I'd only seen in pictures. I was delighted to find that your product is everything you say it is, and more, and the closet in my bedroom looks wonderful. I found your customer service representatives to be knowledgeable and helpful, and they do what they say they are going to do. It was refreshing to work with a company that still believes in truth in advertising and good customer service. I'm currently measuring several other closets in my home and I look forward to working with you again soon. Thanks again.
Shelia M., Cochester, CT
Just wanted to let you know that we received our closet and are completely thrilled with it. It is exactly what I was looking for and more than I expected! I ordered it on the phone with Bridge. She was wonderful! Helpful, gave great advice and wholeheartedly made sure I was happy with I will point everyone I know who is interested in a closet organization system in your direction. Thank you so very much!
Jennifer M., Stafford Springs, CT
WOW!! What a pain free experience. When I saw the shipping was free I was a little worried it would take weeks. I placed the order, it shipped the following day and I received the following day. And it was free!! All of the boxes were packed perfectly (even my husband was impressed). Everything fit together, no missing parts, no damaged parts. Great quality and great service. I have already started recommending you to our family members. Thanks so much for helping us create the perfect nursery for our expected little one.
Scott R., Roxbury, CT
I wanted to send a quick note to express my extreme satisfaction with every aspect of the experience I have had with the people at and the qualify of the product you offer. I found the online design tools to be easy to use, and the help provided your designers was great. The final product was delivered exactly as requested, no missing parts, no stray extras to make me worry that I had messed something up. The installation which I thought initially would be daunting ended up to be just as advertised. And the final product, well my wife and my closets could not look any better! I would recommend your product to anyone who was interested in a high quality closet system and is not afraid of a little work to save substantial money over the competitor's models. Thank You! Thank You! Thank You!