See what our customers have to say...

This sampling of stories are actual unsolicited letters sent by customers.
Click on the map below to see stories from each state. (View All)

This sampling of stories are actual unsolicited letters sent by customers regarding their closet installation experience. offers no incentives for customer stories.

Stories From Florida:

( offers no incentives for customer stories)
Ricardo V., Weston, FL
Hi, I would just like to say that I am very happy with the closet I ordered. The instructions were clear, the quality of the material really exceeded my expectations, and the finished product looks perfect. We are now going to plan the design of the other closets in our house. Thanks, Ricardo V., Weston, FL

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Carly S., Fort Myers, FL
I just installed my easy closet and I love it. I didn't realize how much space was being wasted in the master closet until I installed my easy closet. Everything went smooth . Even when I asked for a second shelf for my shoes you sent it out overnight. Scott on the design team was very helpful in making the most out of my closet. Thanks again. Carly S., Fort Myers , FL
Georgia R. , Jacksonville, FL
I just wanted to say thank you! It is such a breath of fresh air to work with a company that provides superior products and superior service. From the ease of your website, to the fantastic help that Scott your designer gave, right down to the product we are very happy with are experience. Keep up the good work and we will definitely use you again, plus I've already told many of my friends about you guys! Sincerely, Georgia R., Jacksonville, FL

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Paul Y., Panama City Beach, FL
Just wanted you to know that I just finished my third closet remodel with Easy Closets. A great pleasure. Wonderful product and a truly wonderful result. I am almost sorry I don't have more closets to do. However, there is that little hall closet that I could. . . THANK YOU VERY MUCH. Paul
Tanya C., Williston, FL
I just have to say THANK YOU!!! I absolutely LOVE our closets!!! Our new house is almost complete and we installed the closets last weekend. We ordered them for almost the whole house. We installed 6 of the 7 closets in a day and a half. It was so easy!! My husband thought it would be a nightmare, but the packaging and directions are so simply to follow!! We had 65 boxes to go through, too!!! I highly recommend these beautiful closets!
Terry K, Ocala, FL
Great product engineered to precision. It took me 10 hours start to finish. Your instruction manual was very useful.
Sonny B., Perry, FL
All finished! What a delightful surprise to put such a massive project together and not have a single part missing or ill-fitting. We are very pleased with the quality of your materials, the ease of the on-line design program and the overall appearance of our new walk-in closet. Thank you for shipping promptly and completely. We will enjoy our well-constructed closet for years to come and intend to recommend your site to anyone who is in the market for a state of the art closet system. Deborah and Sonny B., Perry, FL
Beverly S., Niceville, FL
Your Easycloset product is great! My husband and I have installed Easycloset organizers in our pantry and my sewing room. We are currently designing for our guest bedroom. The sewing room was a large project for us. What a difference! My fabric is now organized by color; books are easily accessed and all my unfinished projects are right there for me to see (ugh!!) Thanks Easycloset for such a good organizing system.
Stephanie H., Ponte Vedra Beach, FL
Judy Z., Sarasota, FL
Dear Scott, I just received your email and it reminded me that I still haven't written to you to tell you how much I enjoyed the experience of ordering the two hutches we purchased from you. They arrived exactly as scheduled. The order was complete with no damaged parts and the quality was exactly what we wanted. These side by side hutches were placed in a closet opening in a small bedroom in a FL condo that's rented during the year. They were meant to serve as a bureau with added storage space provided by the shelves on top. The contractor who built them had no problem with the instructions and the finished product was beautiful. The property manager was so impressed with the finished product that she took pictures to show other condo owners what could be done to "enlarge" a room. It would be my pleasure to refer customers to you and I look forward to being a repeat customer. Thank you, Judy
James C, Hollywood, FL
I first learned of watching This Old House. When I moved into a house with "builder basic" closets, I called. I worked with a really good designer and came up with four different plans for each of the four bedroom closets. I installed the new materials in the three reach-in closets right away, and that process went fine. However, I started working on other projects and didn't sget around to installing the new materials in the master bedroom walk-in closet until very recently - several months after I bought the materials. It turns out I incorrectly entered one dimension by exactly 20" too short. I figured I would pay for some new materials for that wall. However, when I called, I was told the post-sales department would send the shelving needed to me, at no charge. This is an example of after-sale service that is just extraordinary. I really appreciate it, and just got a customer for life. By the way, I am completely satisfied with the product quality and design (it's a great design approach). And I'm picky about things, being a registered professional engineer and patent attorney.
Joseph C., Naples, FL
I feel compelled to share my recent experiences with Easy Closets and comment on the service and support provided thorugh a difficult installation period. I live in New Jersey and recently purchased a new home in Naples, Florida, and as part of the move-in modifications, it was necessary to obtain closet organizers. Having had experiences with both California Closets and units provided by building materials stores that I have installed, I reluctantly considered finding a better product online. After reasonable research and with some trepidation, I selected Easy Closets and attempted to order a unit to fit in a difficult location. The website was confusing to me; however, as soon as I engaged a person, the design process went smoothly and the order was successfuly executed. The unit was delivered to Florida on the date promised. However, when received, the local carpenter informed me that the ordered unit would not fit in the require space. I contacted Easy Closets, readily admitted my mistake and anticipated a painful process containing many penalties. My initial call put me in contact with Scott McEnerney, who assured me that my mistake was not a problem and that they would work with me to quickly correct the problem. Within a week, new product was received with labels to return the unnecessary components and installation proceeded smoothly. Through the process, I had many questions and concerns about shipment, returns and installation. At each juncture, Scott succeeded in keeping me calm, diminishing the apprehension caused by not being able to be part of the process that was occurring a thousand miles away. In today's Internet-based world, it is often difficult to find a person who is able to answer a question. In the case of Easy Closet, my experience with the individual helping me place the order and Scott, who worked through many corrections, was delightful and reassuring. These individuals had comprehensive knowledge of the product and how to solve my problems. Your company is to be commended not only for providing a good product at a reasonable cost, but more importantly, a well-trained helpful staff who make themselves available to assist and support customers. It was a pleasure dealing with your company.
Deborah H., St. Augustine, FL
I just wanted to thank you for the wonderful service and the beautiful closet. I designed my master bedroom closet on-line then called and Ivan polished it to perfection! It arrived very quickly and in perfect condition. I am a 55 year old 120 pound female office worker and I installed it myself with absolutely no problems. The fit was absolutely perfect. You have a fabulous company and a wonderful product! I will of course be contacting you for the remainder of the closets and hopefully the garage! Thanks Again, Deborah H.
Beverly S., Niceville, FL
Your Easycloset product is great! My husband and I have installed Easycloset organizers in our pantry and my sewing room. We are currently designing for our guest bedroom. The sewing room was a large project for us. What a difference! My fabric is now organized by color; books are easily accessed and all my unfinished projects are right there for me to see (ugh!!) Thanks Easycloset for such a good organizing system.
Shane G., Fleming Island, FL
Thank you for the quick shipping and the easy design tools you have online. This was SOOOOO Easy to design and install. I am so glad I did it myself!! YOU guys ROCK! Shane G.

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Tonia R., Fort Walton Beach, FL
I just ordered and installed a closet system for my daughter's room. I have never dealt with a company that was so responsive and professional than! I received my order in 13 boxes, and I have to admit I was a bit aprehensive and thought maybe I had gotten in over my head. One shelf arrived damaged but was immediately replaced after I called. And,(now don't laugh at me) my measurements were a bit off, but when I called your company sent me two correctly measured shelves at no extra cost! My system is a wall mounted system and once I got the track up, everything else just kind of falls right into place. VERY easy to install! Actually the hardest part was tearing out the old closet shelves! Your company is awesome and I am telling everyone I know about your site! Now, I have to get started planning my next two closet systems! Thank you so much!
Gary L, Orange Park, FL
A quick note following the successful installation of your closet system: To say I was totally satisfied with your product and service would seriously understate my total satisfaction. This was the final lap for the walk in closet that my wife and I have dreamed about. The quality of the system and support from design to delivery to installation provided by your company exceeded expectations. I would like to thank you for Tracey and her tolerance in answering my uneducated questions regarding the design. Had she been able, I'm sure she would have put my phone number on call block but I never had a hint of anything other than courteous and prompt replies to my inquiries. Again, thank you and especially Tracey for the experience. Gary L.
Leslie R, Parrish, FL
I wish to thank you for such an easy upgrade. My husband was able to complete both sides of our closet in one day. There was only one time where he had to cut the additional notch because of the wall stud. We did look at other closet ideas but your style satisfies our desire to keep the floor clear of messy stuff. Thank you again for such a wonderful product. Leslie in Florida
Bill H., Coral Springs, FL
I just finished my closet system and it turned out beautiful. Special thanks to Tracey for her help reviewing the plans and making sure I had everything I needed. It was a large walk-in closet and I was amazed at how well all the units fit...down to the 1/4 inch! The quality of the material was also better than I expected. Thanks again for all your help. Bill H. Coral Springs, FL
Marcy P., St. Petersburg, FL
I recently ordered cabinets for my laundry room. I was initially impressed by the design team who worked with me by phone to be sure my plans would be just right. After a hiccup in my installation, the follow up team could not have made the process easier for me. The same day as my call, additional pieces were sent out, and they took away my fear of internet shopping. I have already shared my positive experience with all of my friends and will definitely order from you again. Thanks.
Dale H., Fort Lauderdale, FL
I couldn't be more satisfied with the product and service I received from Easy Closets. I had questions about installation and all it took was one phone call to their Customer Service to get them answered by a very competent and friendly representative. I was really surprised by the after sale follow-up they provided. I've become accustomed to being forgotten about after the purchase. However, Easy Closets contacted me more than once to be certain I was completely satisfied. If you are looking for quality closet organizers and excellent customer service, you must consider Easy Closet. By the way, I have received several compliments on the new organizers. Thank you Easy Closets!
Mas K, Fort Lauderdale, FL
This customer ordered in 2006 and 2009 using a freight forwarder to Carribbean Islands: I just want you to know how pleased I am with your customer service. I needed a hanging pole to change the configuration of an existing closet which I purchased from you several years ago. The service representative was extremely helpful (I wish I could remember his name) and when I asked about the cost, he offered to send it gratis! I will continue to use EasyClosets for my future needs and will continue to recommend you to my friends and associates. In this day when many companies are looking strictly at their bottom line, it is refreshing to know there are companies like yours that know that providing exceptional customer service has a very positive effect on their bottom line and more importantly, that it is the right thing to do. Thanks again.
Michael R., The Villages, FL
A few months ago I sent a thank you and appreciation comments regarding 2 of your staff members, Becky Newman and Scott McEnerney. I don't normally take the time to do this, but here I am doing it again regarding another staff member, John at ext.126. John also was so helpful, professional, knowledgeable, and sincerely wanted to help me. Because of these people your company stands out so much that my wife and I talk about Easy Closets ALL THE TIME!! I'm telling you these staff members I've mentioned make a person want to do more business with you (which we will be soon) and brag that we found you and anyone would be dumb if they went elsewhere. Obviously your company has made a unique impression on us and we have been dealing with different company's for decades. Sincere THANKS to all!!
Ed S., Palm Bay, FL
I just want to give you and your fellow employees a big THANKS. This project was in planning for a long time. As I am now retired, it finally had its place on the calender. So, two weekends ago, I started removing the existing shelving in the Master Closet and repairing the drywall and cleaning the tile floor and cleaning the ceiling and painting the ceiling and the walls, and .....updated the wall measurements and placed the order through you. As you stated, the order arrived a week ago yesterday (Monday). The closet was prepared and I was ready for the installation. The delivery arrived early on last Monday (1st Delivery of the day for the driver) and I was going through each box against the on-line shipping labels to get familiar with the contents and checking that all was well. There was one box that contained three long vertical support pieces that all three were damaged on the back bottom corner. I called Easy Closets support number to find out how to handle the situation. Since I had not completed checking all 17 boxes at that time, we agreed that I would just call back when the check was complete. That is just what I did. There were no other problems and the Gentleman (sorry I did not get the name but he just handled the problem) said the new panels would ship on Tuesday for a Thursday delivery. Now this was getting tight as I was accompanying my Wife to a Professional Conference in the Tampa Fl area and were leaving around noon on Thursday. Again, the shipment arrived early Thursday AM and I checked for damage. All was well. So this Monday it was back to work installing the two side wall units. I had prepared all of the drawers and things went together quickly. Yesterday, I did the Crown Molding. I noticed that you had supplied filler pieces to go along the top between the side units and the back. I chose not to use these and to run the back Crown Molding from wall to wall. On the side units, I just used a straight cut making the molding the same length as the units. Looks GREAT !!! and simplifies matching any slight imperfection in the Crown Molding joints due to any errors. Again, THANKS to all of you at Easy Closets. Please pass this along. We have two more projects for the future. These are very simple closets but will probably use Easy Closets for the solution. Ed S.
Larry C., Boca Raton, FL
Just wanted to take a moment to thank you and your team for the super job from "Click to Brick". Your web site was easy, the product shipped on time, looked great and installed flawlessly just you said. It's not often that you get what was promised but delivered in every category. Please pass on my complete satisfaction to your entire time down to the operator who drills the holes. The whole thing was precise and solid. I can tell you how much I appreciated the extra effort it takes to make something like this work. The extra pieces of hardware always come in handy when you have a project like this. Kudos to the shipping team, on time, safe and packed perfect.

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Robert C., Sorrento, FL
Just wanted to let you know how pleased I was with your service. Your company did everything you promised including: helping to design my three closets; the materials arrived in a timely fashion and installing the closets was much easier than I anticipated. I will recommend your company to my friends when they admire the new closets.
Anthony A., Orlando, FL
I have to admit that I was very skeptical about doing business with Easy Closets as I wasn't able to "touch" the product before making a decision to purchase and I have had bad experiences with online businesses. So, I inquired about the materials and your team sent me a box of actual cut-aways of the product. I was impressed by the service and the quality. Then I decided to buy and had some questions and the customer care line was quick, responsive and knew their products. I remained a bit skeptical about how the commonly used phrase "do-it-yourself." However, I found that the directions, materials, etc. were all exactly what a do-it-yourselfer really needed. When I found that I was needing a part not commonly used for an installation, you overnighted it to me at no cost. The closet that I purchased went in so smoothly, that I am prepared to spend an additional large sum of money to do other closets. Thanks!
Charles M., Lakeland, FL
Awesome product! I easily designed my bedroom closet system on the website then ordered it with great optimism. To my satisfaction, the product was shipped quickly and arrived in very high quality packaging. Installation went very well with the directions very easy to understand. I got through the entire installation in about 4-5 hours. The crown moulding was a bit challenging to cut, but with a few trial and error pieces wasted, I got it just right. I am a happy customer!! Charles Munday ps: my father was so impressed with the system he also ordered two systems totaling over $3,000!!!
Alan J., Miami, FL